Refund policy

Every Keyday gift is engraved to order with the name you give us, so we cannot accept returns or exchanges for change of mind, or for spelling that matches what was entered at checkout.

If something is wrong, we fix it. If your gift arrives damaged, defective, or with an engraving error we made, email a photo within 7 days of delivery and we will remake it free or refund you in full. You do not need to send the item back.

Cancellations: you can cancel for a full refund until we start production, usually within 24 hours of your order. Email us as soon as possible.

Lost packages: if tracking shows no movement for 10 business days, contact us and we will reship.

Contact: dien@getkeyday.com